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MICROSOFT EMAIL OUTAGE HOW TO
MICROSOFT EMAIL OUTAGE UPDATE

The Register has received accounts of the incident from customers trying to access Rackspace support.

MICROSOFT EMAIL OUTAGE UPDATE

The company's most recent status update states: "Our security and operations teams continue to work both internally and closely with outside experts to determine the full scope and impact of the issue involving our Hosted Exchange environment."īut there's no sign of the services coming back online. Updated at 11:15PM UTC, December 3rd, to add: If you know more about this incident or you are one of the organisations impacted by it, let us know! ® If the incident spreads beyond hosted Exchange, their anger will be even stronger, as Rackspace host many mission-critical applications and vital data. Rackspace’s business is predicated on provision of secure and resilient services, so this incident is likely to go down very badly with customers as Exchange typically stores lots of sensitive data, and messaging and calendaring are core business functions. Good luck making Monday morning meetings or accessing email archives, Exchange-on-Rackspace customers. So even if companies can make the move, Monday could be interesting as the move to Microsoft 365 means mail will flow but likely means archives won’t be available. What happens for pure-play hosted Exchange is not addressed in the status document. Which won’t ruin weekends for the IT pros asked to get the job done, although Rackspace has warned that preserving data will be tricky for those with hybrid environments. The instructions suggest the work to get it running will take 30 minutes to an hour.

MICROSOFT EMAIL OUTAGE HOW TO

Rackspace has offered impacted customers free access to Microsoft Exchange Plan 1 licenses on Microsoft 365 for the duration of the incident and shared instructions on how to get that up and running.

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More details can be found in the admin center under EX522020.The incident manifested as what Rackspace described as “connectivity and login issues".Īn update time-stamped 08:19PM Eastern Time on December 2nd went a little further, describing it as “a significant failure in our Hosted Exchange environment.”īut no information about the cause of the incident is available at this time, however the combination of an outage and a lengthy restoration process suggest ransomware could well be a factor. Pacfic Time that it’s “in the process of routing EOP traffic away from what appears to be the affected infrastructure as a potential mitigation strategy. We’re continuing to investigate to determine the root cause and whether additional action is required.” Microsoft Deals With Exchange Online IssueĬRN has reached out to Microsoft for comment.Īt 10:23 a.m., Microsoft tweeted that, “Our telemetry indicates that the service has largely recovered. “Users are reporting receiving an error including ‘550 5.4.1 Recipient address rejected: Access denied’ and we are investigating further,” Microsoft tweeted. Pacific Wednesday about the issue, also called EX522020. The Redmond, Wash.-based vendor first tweeted at 8:56 a.m.

Some users of Microsoft Exchange Online are unable to access mailboxes through any connection method, Microsoft reported Wednesday.